Candidate Experience Surveys

<aside> 📋 You can use Candidate Experience Surveys to capture feedback from your candidates at any point in the interview process. Candidates Experience Surveys support standard survey question types and NPS Rating and Linear Rating question types.

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Candidate Experience Surveys can be configured on the following plans:

Foundations	Legacy Plus	Plus	Enterprise
✔	✔	✔	✔

Section overview:

Candidate Experience Surveys Overview

Ashby supports the ability to send candidate experience surveys to applicants at any stage of the hiring process. Users can create and customize any number of surveys and configure rules for how and when to collect them from candidates. You can then analyze the results of these surveys to make your recruitment process more effective.

See the table below for more information on the access roles that have the ability to set up surveys in Ashby and who can send out a survey to a candidate.

Access Role	Can Configure Surveys?	Can Send Out Surveys to Candidates?	Can view candidate survey responses on the candidate profile?
Limited Access	❌	❌	❌
Agency Users	❌	❌	❌
Elevated Access - External Recruiter (not linked to an agency)	❌	❌	❌
Elevated Access - Analyst	❌	❌	❌
Elevated Access - Hiring Team Member	❌	❌	❌
Elevated Access - Hiring Manager	❌	✅	❌
Elevated Access - Admin	❌	✅	❌
Elevated Access - Admin Private	❌	✅	✅
Organization Admin	✅	✅	✅

Step 1. Set up your survey

You can set up candidate experience surveys in the Admin Section of the app.

You can create new surveys and edit their questions in the Admin Section of the app. You can also configure Automation Settings to set up rules to automatically schedule emails with links to the surveys.

Add questions to your survey

Candidate experience surveys ****can be configured to have many of the standard question types (e.g. short answer, multiple-choice, etc.), but also include a couple of new types:

NPS Rating: A survey can have only one NPS Rating ****question. This is a question on the standard NPS scale from 0 to 10. Toggle for more details.
Linear Rating: A survey can have any number of Linear Rating questions. This is also a question on a 0 to 10 scale, but you cannot benchmark them across different candidate experience surveys. Toggle for more details.

Configure your survey submission mode

Candidate experience surveys can be anonymized on the Settings tab of a survey. Anonymized surveys can view by visiting Reports>Candidate Experience Surveys. Submissions that aren’t anonymized can be viewed both on the Candidate Experience Surveys page and on the Candidate Profile on the Forms tab.

You choose your Survey Submission Mode in the Admin Section of the app.

Go to the Settings section on any Candidate Experience Survey to update the Survey Submission Mode