<aside> 💡 As you transition from your previous ATS to Ashby, it's crucial to seamlessly manage scheduled interviews from the date you switch over and beyond. This guide outlines the recommended best practice and steps for rescheduling interviews in Ashby.

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Why do I need to reschedule migrated interviews?

Rescheduling previously scheduled interviews in Ashby is considered a best practice during the switch to Ashby. This not only ensures clarity for candidates and interviewers but also addresses the following:

1. Alleviating Confusion: By rescheduling in Ashby, you eliminate confusion regarding the interview's location and how and where interviewers should submit their feedback.
2. Maintaining Data Integrity: Failure to reschedule may result in interviewers using outdated calendar invites, potentially leading to feedback submissions outside of Ashby. Once the sync is off we will no longer be able to sync feedback submitted in your legacy ATS, meaning if it was submitted there, you'd need to ask the user to additionally submit in Ashby for the data to be up to date. This can disrupt the hiring process and compromise data integrity.
3. Mitigating Access Issues: If you're losing access to your previous ATS around the go-live date on Ashby, rescheduling interviews in Ashby becomes imperative to ensure your end users know where to access their ATS.

Rescheduling the Interview

<aside> 💡 Rescheduling cannot be completed until after the sync has been disconnected from Greenhouse or Lever*.* If you have migrated from a different ATS, you will also need to schedule Interviews in Ashby as we do not import these Interviews.

**We also recommend dedicating a block of time shortly after the sync has been disconnected to reschedule all interviews.

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• On the candidate profile on the Activities & Progress tab, select "New Interview” and “Schedule New Interview”

• Select “Quick Schedule”

• On the right side, select the Interview template you need for this interview. Want to know more about interviews? Check out Feedback Forms and Interviews

• Select the date and time for the interview and the interviewer(s). Once everything looks good, select “Configure Calendar Invites” on the top right.

• Once you have updated the invites, reminders and confirmation emails (if applicable) select “Schedule” and you are all set! Both the candidate and interviewer will be notified of the new interview details.

• Once you have successfully rescheduled all interviews in Ashby, we recommend that you also delete the original interviews in your legacy ATS so there is no confusion.

• To ensure a seamless candidate experience, we recommend sharing this template (or something similar) to candidates:

  Subject: Important: Update on Your Interview Details

  Dear [Candidate's Name],

  I hope this email finds you well.

  Recently, we have transitioned to a new ATS, Ashby, to enhance our recruitment processes and provide an improved experience for both candidates and our team. As a result, there have been changes to our interview scheduling system.

  You are scheduled for an interview on [Date and Time], and we want to ensure a seamless experience for you. By the end of the day, we will be sending over a new interview invite for your interview. We kindly request you to use the updated calendar link to access the details for your upcoming interview.

  This new invite will lead you to the revised interview schedule, location details, and any additional information you may need to prepare. If you encounter any issues or have questions about the new process, please do not hesitate to reach out to [contact details]. We’re here to assist you and ensure that you have all the information you need for a successful interview experience.

  Thank you for your understanding and flexibility during this transition!

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  Questions or feedback? Let us know at [email protected] - we love hearing from you!