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☝ This guide covers how to get ready to use Candidate Texting. See Candidate Texting for information on how to use the feature. Texting currently requires setup support, please contact your CSM or Support to enable it for your account.
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Candidate Texting Onboarding Overview
Before your team can use Candidate Texting, we must complete A2P 10DLC registration. This process can take a few days to complete. Ensure the information you provide is accurate and up-to-date to streamline onboarding.
Onboarding to-do list
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Please complete these steps to ensure the process is completed successfully.
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- [ ] Work with your legal team to ensure your company’s privacy policy contains compliant language relevant to texting (please note, Ashby can not provide legal advice)
- [ ] Input your privacy policy and notification email on https://app.ashbyhq.com/admin/organizational-settings/candidate-texting
- [ ] Note: missing this step can delay the approval process!
- [ ] Submit the registration form in Ashby
- [ ] Wait 2-3 days for approval
- [ ] Use Candidate Texting to get started with the feature 🎉
What is the registration process?
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This process is facilitated through an in-app form in Ashby. You are not required to register through The Campaign Registry directly.
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- Brand Registration: The first step involves registering your brand with The Campaign Registry (TCR) and providing details about your company, such as the legal business name, industry, and EIN.
- Campaign Registration: After brand approval, Ashby must register your messaging campaign. This includes specifying the use case (e.g., customer care, marketing), message volume, and sample messages.
- Selecting a Phone Number: Once your campaign is registered, you will select a phone number from the Ashby platform to send your messages.
- Team Access Setup: Finally, you'll configure which team members have access to send messages, ensuring control and compliance.
FAQ