<aside> 💡 Learn how to share your user email with other users and set up a custom no-reply address (e.g. [email protected])

</aside>

Section overview:

Sharing your email address with other Ashby Users

Ashby supports sharing your company email with other users to allow them to send emails on your behalf. To share your email with another Ashby user, navigate to Personal Settings→Email Sharing, and select the employee you’d like to share your email with using the Share with employee... dropdown.

Requesting access to send emails as other Ashby Users

To request access to another Ashby user’s email, navigate to Personal Settings→Email Sharing, and select the employee you’d like to request access from using the Request access from employee dropdown.

The user receiving the request will get an email notification informing them of the request. They can use the link in the email to navigate to Email Sharing with their personal settings to confirm or reject the access request.

Removing email access and canceling email sharing requests

To remove access to your email or cancel pending requests, click the trash can icon to the right of the user tile.

Setting up a Google shared email alias (company no-reply address)

<aside> 💡 Please note these are the email alias instructions for users with the Google Workspace integration in place. For more information on setting up aliases via Microsoft, please check out our guide here.

</aside>

Ashby also supports sending emails and sequences on behalf of an alternate email address, by integrating with Gmail’s Send As feature. First, you’ll set up a Send As address in Gmail, then you’ll share that address with your team on the Shared Email Aliases page in Ashby Admin (Organization Admin access is required for this). You’ll also have the option to Unshare and Edit the alias’ display name and default status.

We highly recommend setting this shared email alias using a service account (e.g., [email protected]) to ensure continuity of access when the team changes.