<aside> ⚠️ This guide outlines frequently asked questions from security teams. Please note that this FAQ page is for informational purposes only. Although we do our best to keep this information up-to-date, you should always refer to our Terms, Privacy Policy, or your signed agreements with Ashby for the most accurate information. Please reach out to [email protected] if you have questions not addressed in this page.

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Section overview:

Data Privacy FAQ Overview

Protecting the privacy of our customers’ data is very important to us at Ashby, just as we know that protecting the privacy of your candidates’ and employees’ data is important to you.

We offer flexible tools you can use to integrate Ashby with your compliance processes, letting your team stay focused on an efficient and effective recruiting pipeline. Our tools are being used by satisfied customers around the world who are subject to regulatory environments including GDPR, CCPA, and others.

If you’re an Ashby user or admin, all the information you need to use our features is right here on Ashby University, including documentation for:

• Ashby Permissions
• Anonymizing and Deleting Candidates
• Compensation
• Data Privacy and Compliance
• Surveys & Questionnaires

The rest of this document contains answer to common questions from customers with more specific technical, operational, or implementation concerns to help you decide if Ashby is the right fit for you.

Frequently Asked Questions

Ashby Permissions

Coming soon!

Anonymizing and Deleting Candidates

<aside> ☝ Looking for instructions for deleting or anonymizing a candidate? See Anonymizing and Deleting Candidates!

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Ashby offers two options for permanently erasing candidate PII: Hard deletion and anonymization.

1. Hard deletion permanently removes all data associated with the candidate. This includes PII as well as metadata and historical information about the hiring process and outcome. This may be preferred when the data is erroneous or is otherwise reducing reporting accuracy.
   1. Anonymization permanently removes PII from the candidate record. Metadata and non-identifiable information is retained for historical reporting purposes. Most customers prefer this as their default deletion method, since it meets regulatory requirements for data erasure without sacrificing hiring process insights.